Tender Care Home Health
We are Ann and Tom McConnell, founders of Tender Care Health services. We started our agency in 2006, aspiring to introduce a home health option for patients and their families that would provide an improved patient experience; one that would deliver a better quality of life, and result in fewer hospital visits. Building a team that would use a unique perspective and takes a different approach to the way we work with our patients. This would provide true patient advocacy and better success in our patients reaching their goals. Over a decade later, we are proud to be one of the top home health agencies in not only the states of Texas and New Mexico, but highly ranked nationally. Today we continue to strive toward providing the best experience for our patients.
This has been a passion of ours for a long time. In fact, as a nurse for over 37 years Ann worked in local hospitals in critical specialty areas for most of her career, before finding her true passion in-home health care. In those many years, Ann recognized hospitalized patients that were frequent flyers having to be readmitted because of uncontrolled chronic diseases. Noting that if she could teach patients how to manage their disease better, they wouldn’t end up back in the hospital again and again. Offering an improved quality of life for our patients and their loved ones. Working hand in hand by supporting the patient and improving their self-efficacy and self-management skills, a patient’s health will improve, and as a result, patients can prevent reoccurring visits to the hospital.
As a home health nurse, Ann learned that she could better assess a patient in their own environment where she could identify barriers that were keeping them from being successful in managing their condition. She could then coordinate care with a medical team and develop a patient-centered plan of care to meet their specific needs, offering them an individualized experience with their personal goals at the forefront. Unfortunately, not all home health agencies shared Ann’s philosophies. In fact, after working for some, they clashed. Ann realized that the only way she could do her job as a true patient advocate was to start her own business.